On the PBS News Hour segment "Brief But Spectacular" Hospitality House Executive Director Joe Wilson recounts his journey from homelessness to leading the organization that once sheltered him from the streets.

"I do know that a momentary glance, a touch, a smile, any evidence of human warmth, makes a huge difference in people's lives... I would hope that we could remind ourselves that it is the judgment and harshness in our eyes that really make an imprint on those who have nothing."