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On-site Team Leader of a Mobile Shower Unit

Now Hiring Part-Time On-site Team Leader of a Mobile Shower Unit (Mobile Service Coordinator) Serving the Homeless in the Greater Metro Detroit Area.


Start Date: ASAP

Position Description

Driver, logistics expert, survey taker, listener, cleaner, communicator, report writer, customer service superstar.


Responsible for:

  • Safe driving, daily setup/breakdown and waste disposal; troubleshooting day-to-day operations.

  • Interfacing with host organizations.

  • Managing and implementing COVID-19 and related safety protocols.

  • Completing/overseeing operational digital checklists.

  • Coordinating and supporting Crew Volunteers.

  • Managing supplies inventory and loading. 

  • Greeting and engaging homeless guests.

  • Managing queue/data, shower turnover.

  • Keeping cool in challenging situations, practicing empathy, demonstrating stellar customer service.

  • De-escalation and conflict management as needed.


Position Qualifications:

  • Valid Michigan Driver's License

  • High School Diploma/ GED

  • Strong interpersonal skills with the ability to proactively communicate with doers and decision-makers

  • Character:

    • Demonstrate qualities consistent with the WAVE Project mission, including:

      • Humility

      • Teachability 

      • Organization

      • Teamwork

      • Strong interpersonal and communication skills

  • Must have an excellent attendance record

  • Must have an excellent work record

  • Must be available and able to perform job duties

  • Ability to function independently with minimum direction

  • Ability to work with a large number of people

  • Ability to maintain confidentiality

  • Requires lifting of equipment

  • Knowledge in CPR, first aid, and de-escalation is preferred

  • Must sign a Technology Agreement

  • Must perform additional duties as assigned by supervisor

  • Preferred Experience:

    • Serving people experiencing homelessness

    • Pulling extended trailers (>20 ft)

    • Cleaning

      • Bathrooms

      • Equipment and assets

    • Basic truck and trailer maintenance

    • Maintaining accurate records

    • Maintaining inventory

    • Utilizing technology

      • Hardware: Computers, tablets, etc.

      • Software: Google products: email, cloud/shared drives, web pages, digital checklists/forms, spreadsheets, documents


Hours: Part-Time, two (2) days (TBD) per week. 8:00 AM - 4:00 PM


Compensation: 

  • $150.00 per day

  • Health Insurance benefits are not provided


Application Process

Interested and qualified candidates must complete an online application (link below). Applicants may be required to provide references and be subject to a background check. A resume must be uploaded as a part of the application.


*WAVE Project is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.