Verbal De-Escalation Training
COVID-19, the US presidential election, out of control wildfires and, well... 2020, is it any wonder that many in our community are in crisis? We are witnessing out of control behavior in the workplace, public, businesses, and other locations, often in reaction to small, reasonable requests. Verbal de-escalation skills are a critical tool in helping guide people out of crisis and back into a calm, rational state, so that you can safely get back to doing what you do best.
With a focus on interactive exercises and practice breakout groups, this two-hour training will give you the communication tools necessary to verbally de-escalate nearly any situation.
Please contact us if you have any questions at email@example.com or 831-219-8229.
The Conflict Resolution Center of Santa Cruz County (CRC) has provided mediation, facilitation and training services throughout Santa Cruz County since 1986.