Overview

What is the MLB Ballpark app?

The MLB Ballpark app is MLB's free, official app that makes it easy to access. manage, and use your tickets. Learn More »

What are the benefits of using the MLB Ballpark app?

Accessing your tickets in the app helps prevent lost or stolen tickets, makes it easy to share tickets with friends, and provides up-to-date game time information.

What devices are compatible with the MLB Ballpark app?

For Apple device users, please click here for more information. For Android users, please click here for more information. If you do not have a supported device or need assistance, contact Tigers Fan Services at [email protected] or (866) 66-TIGER.

Account Setup & Accessing Tickets

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app or any tigers.com webpage from the top navigation bar.

How do I access tickets I purchased?

To view your tickets:

Open the MLB Ballpark app on your phone

Log in to an existing MLB account or create a new account with the same email address used to buy your tickets

You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Profile icon gear from the top left hand corner of the Home tab, tapping on My MLB Account Emails, where you can have a verification email sent to the email address you used to purchase your tickets.

A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in MLB Ballpark.

That's it! All of your tickets will be available in the Tickets tab's Wallet or on the Home tab on the day of the game!

How do I locate my Tigers ticket account?

A Tigers ticket account number is automatically created when you have Tigers tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by tapping the Profile icon in the top left hand corner of the Home Tab, and then selecting the My Ticket Accounts.

Your Tigers ticket account is where your Tigers tickets are held. You are issued an account number (by email) and typically an email address is associated with that account. When you login to the MLB Ballpark app with the same email address that you used to buy your tickets your MLB account will automatically be associated with your Tigers ticket account. If you are having trouble locating or accessing your ticket account, please contact Tigers Fan Services at [email protected] or (866) 66-TIGER.

Is my MLB account the same as my Tigers ticket account?

Not quite. Your MLB account provides you access to your tickets at tigers.com in the My Tigers Tickets portal and also in the MLB Ballpark app.

A ticket account number is automatically created when you purchase Tigers tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by tapping the Profile icon in the top left hand corner of the Home Tab, and then selecting My Ticket Accounts.

What if I don't receive the confirmation email or my Tigers tickets are not found?

Make sure you entered your email address correctly and it is the email address that you used to purchase your Tigers tickets. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact Tigers Fan Services at [email protected] or (866) 66-TIGER.

I linked my Tigers ticket account and MLB account in the past. Do I need to verify my email address to access tickets?

No. If you previously linked your Tigers ticket account and MLB account, or verified the email address associated with your MLB account, the MLB Ballpark app will recognize that and you will not be asked to verify again.

How do I find tickets that I purchased with another one of my email addresses?

You can find tickets that you purchased with another of your email addresses by tapping the Profile icon in the top left-hand corner of the Home Tab, tapping My MLB Account Emails, and entering the email address associated with your ticket purchase in the Add Another Email field. An email will be sent to the email address. You will be required to verify that you want to associate it with the MLB account that you're logged in to MLB Ballpark with. After verifying the association you will be able to access and manage all tickets associated with your secondary email address.

My email address is verified, I see a ticket account number in the Ticket Accounts page. Why aren't my tickets showing up in the MLB Ballpark app?

After you've confirmed that the tickets were purchased with an email address that is verified on the My MLB Account Emails page (accessible by tapping the Profile icon in the top left hand corner of the Home Tab and then tapping My MLB Account Emails) and that your Tigers ticket account is displaying on the Ticket Accounts page, you may need to refresh your Tickets tab’s Wallet by pulling down on the screen to see updated ticket inventory.

For more information, click here.