We are experiencing ever more anger and outbursts in the workplace, public spaces, businesses, and other places, often in reaction to small, reasonable requests. Why does it happen? How does it affect us? What can we do in response? De-escalation skills are a critical tool in helping guide people out of crisis and back into a calm, rational state, so that you and others can safely get back to a place of calm.
With a focus on interactive exercises and practice in groups, this two-and-a-half-hour training will give you the communication tools necessary to verbally de-escalate nearly any situation.