We experience anger and frustration at home, in the workplace, in public spaces, in service industry settings like restaurants, etc., in ways that sometimes feel out of proportion to the circumstances. We can also be on the receiving end of others’ anger and frustration in these settings.

Why does this happen? How does it affect us? How can we respond? De-escalation skills are key in helping people (including ourselves) reduce anger and increase the calmness and clarity that allow us to deal with immediate problems and issues more effectively.

This course will help you:

• Investigate the way that stress increases our potential for anger and reactivity.
• Understand the physiology of anger.
• Learn and practice techniques for de-escalating anger and conflict with role plays and real-life examples.
• A minimum of eight participants are required for the training to proceed. If the date is changed, the registration fee can be refunded or moved to the next training session.

Please note our cancellation policy:

We understand that plans can change, and we strive to accommodate our participants while maintaining the quality of our training programs. Due to the unique nature and preparation required for our trainings, we offer the following cancellation and refund policy:

1. Full Refund or Credit (1 Week or More Before Training):

   - Cancellations made at least 1 week in advance of the scheduled training date are eligible for a full refund or a full credit toward future training.

2. 50% Credit (2 to 7 Days Before Training): 

   - For cancellations made between 2 to 7 days before the training, we offer a 50% credit toward future training sessions.

3. No Refund or Credit (Less Than 2 Days Before Training):

   - Cancellations made less than 2 days before the training date are not eligible for a refund or credit.

Reasons for This Policy:

- Resource Investment: We invest significant time, energy, and resources into preparing for each training, including the creation of materials.

- Participant Balance: Our trainings are highly interactive, often requiring an even number of participants for effective small group exercises.

- Limited Spots: To ensure a high-quality experience, we limit the number of available spots in each session.

Thank you for your understanding and cooperation.