Jack's Store
Jack's Gear is Here!
100% of proceeds from the sale of our merchandise supports our mission to improve the way guys think, feel, through every phase of their caregiving journey.
Our store's mission is to create great giving experiences for our supporters, get them the Jack's gear they want, as well as to help spread awareness about our mission through the use of branded merchandise.
If you have an idea to improve our store, need a size of an item not currently in stock, or would like us to consider adding an item we aren't currently carrying, please drop us an email at [email protected]
Our Return Policy:
We ask that
within 2 weeks (14 calendar days) from the time you receive your products you contact us via email
at [email protected]
about any concerns. If more time than that has elapsed this policy may or may not apply.
1)
If
you need another size –
the item(s) must be returned undamaged with the tags still on the items. A
return label will be generated so it is able to be dropped off at any UPS
store. Jack’s members will not be
charged for shipping and handling/restocking fees. Non-members may or may not be required to pay
shipping and handling/restocking fees.
2)
If
there's a defect: the
item(s) will be replaced at no cost to you.
It must be returned with the tags still on the item(s). A return label
will be generated so it is able to be dropped off at any UPS store.
3)
If
the item is lost or stolen in transit: If the package couldn't simply be left, the tracking status
will show UPS Info Notice was left. If no Info Notice is present, it
means the package either hasn't been delivered or has been lost or misplaced.
If your package's status shows a missing delivery, your first step is to
contact the shipper and initiate a trace process.
4)
If
you received incorrect item(s): the item(s) will be replaced at no cost to you. We request
the item(s) be returned undamaged with the tags still on the items. A return
label will be generated so it is able to be dropped off at any UPS store.
