Managing Conflict in Organizations
Without Losing Your Cool (or Your Mind!)
Thursday February 20th, 12pm, Volunteer Center fo Sonoma County, Classroom A
We’ve all been there—needing to deal with conflict between co-workers, directors, employees, or with clients. It would be great if we could just make it all go away, but avoidance doesn’t usually work. Instead, conflicts tend to persist and escalate, and managers and staff spend a lot of time and energy putting out fires.
Good news! You can learn to manage and resolve conflict more effectively.
In this short workshop, you will learn some essential tips and tools for navigating conflict more effectively:
- Understand conflict and its sources
- Learn what conflict really costs non profit organizations
- Explore some effective positive communication strategies to navigate conflict
- When to intervene and when to let people work conflict out themselves
- A 15 second technique to cool down conflict which you can use at any time
Lorraine will share more resources and will have time for questions.
Lorraine Segal, M.A., a long time Sonoma County resident, is curriculum developer and lead instructor for Sonoma State University’s Conflict Management Certificate program for professional development. Through her own business, Conflict Remedy, she is a consultant, coach and trainer, helping non profits, corporations, and governmental agencies with conflict management, bullying issues, and effective communication. She is a contributing author to the recent book, Stand up, Speak Out against Workplace Bullying. For more about Lorraine, her services, and to read her blog, visit her website, ConflictRemedy.com